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Return Policy

We DO NOT offer refunds for items purchased, but we'll be happy to give you a store credit if your return meets the criteria listed below.

Online Orders

  • You must contact us at info@mallybsboutique.com within 3 business days of receiving your item(s).
  • Eligible items must be returned within 14 days from the original delivery date in order to obtain a store credit.
  • Package must contain original invoice with reason for return written on the invoice.
  • The item must have original tags attached and must be unworn, unwashed, unaltered and free of stains, pet hair, and odors. We have the right to deny a return based on its condition.
  • Jewelry, clearance items, and items marked "LAST ONE" or "Final Sale" are not eligible for return.
  • Return shipping will be the customer’s responsibility.
    PLEASE NOTE: packages received that are not received by the 14-day deadline, will be returned to you at your expense.

In-Store Purchases

  • Items must be returned with original receipt within 14 days of purchase.
  • We DO NOT offer refunds, but we will be happy to issue store credit in the amount of the return, as long as the item meets our return criteria.
  • The item must have original tags attached and must be unworn, unwashed, unaltered and free of stains, pet hair, and odors. We have the right to deny a return based on its condition.
  • Jewelry, clearance items, and items marked "LAST ONE" or "Final Sale" are not eligible for return.

RETURN PROCESS

  • Review the Return Policy above.
  • Contact us at info@mallybsboutique.com.
  • Send your package to us using the shipping carrier of your choice. Please note that shipping charges are non-refundable.
  • Once we receive your package, please allow up to five business days for processing. We will send you an email notification once your return is processed.
EXCHANGES

We only offer in-store exchanges because we cannot guarantee the item/size you want will be available if you ordered online.

DEFECTIVE MERCHANDISE
In the rare occasion of you receiving defective merchandise, please contact us within 2 days of receiving your item(s).

QUESTIONS OR COMMENTS?
Please contact us at info@mallybsboutique.com or call 423.478.0700.

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